Business has changed. It may never be the same. Covid turned our world upside down. Customers have changed as well. They are more cost-conscious, have higher expectations, and more “service-savvy” than ever. Futhermore, competition is fierce. Today, the marketplace demands that we adapt to the changes that have occurred, take a good hard look at the way we do business, and implement necessary changes to create and sustain a successful future. But if not managed properly: frustrated leaders, disgruntled employees, average sales, and poor customer service can be the result. This session will help you to manage the human side of change and provide you with a step-by-step approach for successful change implementation.
Continuing Education Offered: 3.00 HRCI, 3.00 SHRM, and 3.00 HR & Management/Supervision Compliance Certificate Credits. HR Certification Institute’s® (www.HRCI.org) official seal confirms that the Illinois Chamber meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.