Feedback to Doug
December 2007
 
Illinois Chamber Member Communications

Usually I focus the monthly message on a timely policy issue that is or will be on the Illinois General Assembly’s agenda. This time I want to inform you about Illinois Chamber communications and how to make the best use of this valuable member benefit.

Our staff produces a number of electronic publications each month on issues of interest to the membership: taxes, employment law, legislative developments, Illinois economic news, and information on our latest HR seminars and books. We bring you grassroots action alerts and our expert analysis on policy issues and breaking news. Because we know it’s challenging for you to keep up on such a broad range of business issues, we select the topics and level of detail you need to stay informed without feeling overwhelmed. Our staff possesses a significant level of expertise on each of these topics. You can follow up with them by phone or email to obtain additional information.

We know that every communications vehicle isn’t ideally suited for every individual’s needs or interests. Although our membership sales team is responsible for matching interests and reviewing distribution lists during the annual renewal process, if we miss anything or need to add recipients, let us know. We are here to serve your needs and the broader needs of your employer. Since the employer usually purchases Illinois Chamber memberships you should be aware that multiple individuals within your organization are eligible to receive Illinois Chamber communications.

Your company or organization can receive greater benefit for your investment if the right people are being informed and engaged. Whether the task is compliance with existing laws and regulations or helping to fight for a better business climate by engaging in legislative change or litigation, it may require that more people within your business should be receiving news and information from the Illinois Chamber than are currently being served. If your company is a large organization this could include branch offices or multiple facilities. You are encouraged to forward or redistribute portions of Illinois Chamber publications to your friends, colleagues and business associates whenever you find a message that you think deserves greater circulation.

If your Illinois Chamber membership is for a trade, professional or regional organization or a local chamber, it might be appropriate to consider requesting that volunteer officers, board of directors and members of the legislative or PAC committee be added to the distribution list for your organization. You also have permission to reproduce any of the monthly President’s Messages in organization publications or newsletters as long as content is not changed without prior permission and the source is appropriately identified.

Government Affairs

Our Government Affairs team, Todd Maisch, Laura Minzer and Sarah Frye, oversee two e-publications. The Government Affairs Report goes out each Friday afternoon during session, summarizing the activities at the Capitol that week and highlighting what we expect next. The newest publication, the Council Policy Report (CPR), is distributed the last Tuesday of each month. The CPR is our first publication that summarizes the latest news from all of the policy councils: readers get a digest of news items, council actions and meeting information from the Chamber’s Tax Institute, Employment Law Council, Healthcare Council, Infrastructure Council, Economic Development Council, and the Illinois Environmental Regulatory Group.

While each of these councils regularly communicates to and among their members, the CPR is our first endeavor in providing highlights of each council’s news to a broader audience that includes all Illinois Chamber members. We’ve been getting good feedback to this new e-publication and expect it to give you increasingly more valuable information on six key business arenas in which every business owner or decision maker needs a fundamental understanding.

The Government Affairs team convenes a weekly conference call when the General Assembly is in session for member government affairs professionals. The team also provides legislative update conference calls for local chambers of commerce on a regular schedule. Though the calls are tailored to these audiences, all interested chamber members are invited to participate.

Government Affairs also send out time-sensitive alerts on breaking legislative developments and requests for grassroots action so legislators hear directly from their constituents and Chamber members on key business issues. These bear the same banner as Government Affairs Reports with an added “Call to Action” label, and these are sent through Voter Voice, a web-based grassroots email tool. This tool quickly uses your location information such as a zip code to direct your contact to your legislators.

Issue Councils

The Chamber’s six councils are tailor made for members with subject matter expertise, companies with an interest in helping forge Chamber policies and business leaders who want to engage in proactive issue advocacy.

Tax Institute members receive frequent messages from our tax expert Connie Beard, and Employment Law Council members are updated at least monthly by our HR authority, lobbyist Jay Shattuck. Laura Minzer is the new liaison for our ever-growing Healthcare Council. Jim Farrell has rejoined the Chamber staff and is the new Executive Director for the Infrastructure Council and prepares the InfraWorks newsletter. Mike Laube of Laube Companies, a member of our Economic Development Council, serves as editor of this group’s EDC Report, and DK Hirner, Executive Director of IERG, shares developments and seeks feedback from the Illinois Environmental Regulatory Group’s (IERG) membership.

If you recognize one or more of these topics as critical to the success of your company’s future in Illinois, it may be time to step up your chamber activity level and direct the appropriate individuals in your company to participate in council work. Each issue council has special meetings, programs, reports, conference calls and electronic communications; an archive of some messages and more information about each council are available on our web site.

Publications for the General Membership

Two flagship e-publications provided to Illinois Chamber members for many years are the Exec Report and the HR Exec, both issued monthly. Wood McComb, one of the Illinois Chamber’s greatest assets for nearly a decade, has edited both publications. Wood’s wealth of experience in management, administration, strategic/operational planning and information technology has not only guided him in compiling the most valuable information for business and human resource executives in these publications, he has contributed much behind-the-scenes value to the Illinois Chamber. Because of health issues, Wood will be leaving active involvement with us in early 2008, and we know you join us in thanking him for outstanding dedication and work on behalf of Illinois employers.

Director of Communications Deb McCarver assumes editorship of both publications. She will continue to use Wood’s sources to compile the Exec Report. She will also work with our Human Resources Information Manager Pam Holleman to keep providing the most current answers to members’ questions from our HR Helpline on matters regarding staffing, compensation, FMLA and all employment law topics.

During the past year, Chamber members have received regular emails from Business Services VP Gloria Guy about our emerging successful new venture into human resources seminars, law posters and books via our HR Illinois, as well as invitations to easily register for those programs or purchase those products online. Realizing the obvious advantages, we plan to merge HR Exec and these HR Illinois messages together to maximize your access to the best information and education available, including information on our new Safety Helpline and the thriving Drug-Free Illinois Workplace Program.

Unique Communication for Local Chambers

Local chambers are encouraged to pass on news and information from the Illinois Chamber’s e-publications to their local members. They learn about chamber industry news and statewide programs and share ideas and best practices through the monthly Local Chamber Update from our Local Chamber Relations Director, Liz Kerns. Additional communications are sent to local chamber executives in Illinois as topics of interest arise throughout the year. Liz also provides staff and editorial support for an associated professional development organization, the Illinois Association of Chamber of Commerce Executives (IACCE). The IACCE newsletter is being transitioned from a bi-monthly print newsletter to a monthly electronic version in 2008. Members of IACCE also have an interactive online forum and will have a redesigned web site in 2008.

Getting Better Information & Service

Did you realize how much information is available to Illinois Chamber members? It is a challenge to speak to and for our diverse geography, industries and sizes of businesses without overstating or understating issues. I not only welcome your feedback on the content, quantity and quality of our communications, I encourage it.

We recognize that our subject matter knowledge and desire to keep you informed sometimes exceed our technical means to distribute our messages. You may have noticed emails coming through different channels including our internal email server, our publications server, and outsider service providers including iContact, Cvent, and VoterVoice. In 2008 we will endeavor to centralize our publications distribution to simplify and streamline your ability to choose which emails to receive and which to decline. In the meantime if you wish to change those specifications, either click on the name of the individual listed as the editor or the provided link at the end of each email to change your preferences, or email our Communications Director.

As more and more email services and Internet Service Providers attempt to protect us from spam, you might unexpectedly find you're not getting emails you subscribed to. To keep the emails you value from falling into a false positive spam trap, you can 'white-list' senders you want to receive emails from. No matter what email system you're using, if you add the address in the "From" line to your address book, those emails should bypass spam filters. We encourage you to white-list each Illinois Chamber sender so you won’t miss valuable information.

Providing you with timely, informative and accurate political and business related information is one of the primary reasons for investing your company’s money with the Illinois Chamber. It is our desire to satisfy your business and civic responsibilities by helping you make better decisions through the knowledge that the Illinois Chamber is a reliable, responsive and credible resource for your information needs. Know too that the Chamber staff seeks to produce communications that satisfy, so you are always encouraged to be engaged. Please do not hesitate to contact us with suggestions for improvement.


 

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